IMPORTANT ANNOUNCEMENT

Dear Valued Partners,

As per previous practice, kindly be informed that due to the upcoming festive season, TM is going to block registration of SIB Courier in MIPS from September 24, 2008 (3.00pm) until October 6, 2008 (8.00am). During this period, request for SIB package will only be available via self collection at TMpoint or TM Authorised Resellers.

Kindly disseminate this info to all relevant personnel/partners.

IMPORTANT ANNOUNCEMENT

Dear Valued Partner,

Kindly be informed, the management has decided that the SME Special 150 package will open until 31 October 2008. Please also take note that with effective 11th September 2008, we will stop any registration for NI customers except for the existing customers that in the list given to you earlier. Thus, we at Channel HQ will only accept any submission send by partner latest by 4.30P.M 11th September 2008. After that any submission will not be entertain by Channel HQ. Kindly take note & communicate with your agent regarding this announcement.

Should you need to clarify this matter, you may call my self at 0126060072 or office at 0390578863.

IMPORTANT ANNOUNCEMENT

Term & Condition

1. Package is valid from 27th August 2008 and onwards.
2. Speed of service is at ‘best effort’ and subject to availability and technical testing.
3. Package is valid for RESIDENTIAL and for NEW & EXISTING COMBO customers. Only available in Klang Valley until further notice.
4. This package is valid for SUCCESSFUL Streamyx installation & activation only and bond to EXISTING STREAMYX COMBO TERMS & CONDITIONS.
5. Minimum subscription is 12 months.
6. RM10 per month will be charge to customer as long as they subscribed Add on Mobility package.
7. Customer will be provided free wireless modem in this package with installation.
8. Warranty of wireless modem will be 12 months from the date of installation.
9. One time installation fee for wireless modem is RM120
10. SIB (Streamyx in a box) or DIY (Do it yourself) option will NOT be made available to customers until further notice.
11. Should customer decide to end/terminate Mobility Add On Package within first 12 months, handling fees of RM150 will be charged.
12. Streamyx Zone is wireless broadband Internet access service available at public places such as shopping malls, coffee shops, eating outlets etc. Previously known as Streamyx Hotspot.
13. For Streamyx Zone access, customer can enjoy up to 384Kbps of internet access.
14. Streamyx Zone is subject to service availability and coverage area.
15. Customer enjoy a single sign-on for both Streamyx and Streamyx Zone internet access.
16. For new customers, login & password for Streamyx Zone will be appear in Confirmation slip.
17. For existing customers, login & password for Streamyx Zone will be send via Streamyx’s email.

IMPORTANT ANNOUNCEMENT

Dear Valued Partners,

Please be informed that the specs for PC & Notebook for BBPC promotion have been revised. Kindly refer to the attachment for the latest update. Please note that the prices in the newspaper advertisement are different from the P&P. Kindly follow the correct price stated in P&P.

Kindly disseminate to all relevant personnel.

Important Announcement
BB WANG SME ADSL 1.0M RM130

Below are the product details for your update:

1. Package:
   • SOHO RM 130
   • 1 mbps
   • 1 Dynamic IP
   • 1 Email
2. Add On:
   • Mobility Access
   • Hotspot Basic @ RM10/mth
   • Unlimited
   • No registration fee
3. Start Date: 20th Aug 2008
4. End Date: 31st Dec 2008
5. Streamyx in a Box (SIB): Available
6. 12 Month Minimum Subscriptions.

IMPORTANT REMINDER

Dear Valued Partners,

Kindly be informed that Channel HQ will only accept any registration for customer in category S10 & S20 only. For customers that fall under residential will not be eligible for the package. For business customer with service no tag under personal it will be treat as case to case basis & based on Channel HQ jurisdiction.

IMPORTANT REMINDER

Dear Valued Partners,

There have been some uncertainties brought up concerning Streamyx Combo package. Here are the frequently asked questions. Please take note:

1. If customers opt for Streamyx Combo with Voice Plan, when they can enjoy it?
   
   Voice Plan will be activated on the next bill date of DEL & NOT when the Streamyx Combo is active, i.e., effective on the next bill date of DEL after activation of Streamyx Combo.



2. If customer register Streamyx Combo using their 2nd homeline, which is offered by TM (monthly rental either RM1 or RM 10 or FOC), are they entitle to get FREE MONTHLY RENTAL on their main homeline or the 2nd homeline?
   
   The 2nd homeline will be entitled for free rental since it is registered under Streamyx Combo.



3. If streamyx applicant is not the telephone owner - TM will issue 2 TM bills (one for normal TM telephone bill under telephone owner's name and one for Streamyx Combo under streamyx applicant), will line rental waive in the telephone owner's bill?
   
   As per standard practice, for non telephone owner case, TM will issue 2 bills (one under telephone owner & one under streamyx applicant). So for Streamyx Combo, rental waive will be enjoyed by telephone owner and Streamyx Combo charges (RM60/90/110/140/160) will be in streamyx applicant's bill. We did mention in P&P that Streamyx Combo applicable for non telephone owner.

Kindly disseminate to all relevant personnel. Many thanks.

IMPORTANT REMINDER

1. Streamyx Combo shall be applicable for residential application only.



2. Streamyx Combo packages shall be for unlimited usage, with modem, and shall be without monthly rental for TM Homeline.



3. Monthly rental for TM Homeline shall be excluded from the next bill date of customer's TM Homeline within thirty (30) days after service activation of Streamyx.



4. Streamyx Combo packages are only applicable to successful Streamyx installation and activation. Thus, TM Homeline subscription before the said event is treated separately and subject to TM Homeline Terms & Conditions.



5. TM Homeline application shall be separated from this Application Form and shall be subject to its own Terms & Conditions.



6. Add On for Voice Plan or Value Added Services or Content & Application is on top of any combo package.



7. For Voice Plan RM28:
   • subject to 5% Service Tax
   • customer can start enjoying Voice Plan on the next TM Homeline bill date after Streamyx service is activated. The voice charges before such notification(s) will be treated as normal charges.
   • the existing voice / call plan will be terminated on the next bill date after Streamyx service is activated.



8. Value Added Service(s) activation shall be twenty four (24) hours after Streamyx service activation.



9. Customer shall be notified via Streamyx e-mail for Fun Package access details after Streamyx service is activated.



10. Minimum subscription period for Streamyx Combo is 12 months.



11. Streamyx service shall be subject to availability and technical testing and speed of service shall be on best effort basis.



12. Customer is NOT ALLOWED to change the telephone number (connecting to Streamyx) before installation of service.



13. Customer is responsible for internal wiring, NIC card and networking.



14. For Streamyx In-A-Box:
    • Auto account activation shall be seven (7) days from the date of registration for self collection and ten (10) days for courier delivery.
    • RM88 installation fee shall be applicable only if installation assistance is required.
    • For account activation, SMS to STXACTV Login ID and send to 33535 three (3) days after registration. Each reply message from TM will be charged RM0.30 to customer's mobile phone postpaid account or deducted from their prepaid balance. Telco SMS charges for each message sent shall be charged separately.
    • The mobile number used must match the mobile number written in the registration form. Customer may use another mobile number if a personal one is not available.
    • Streamyx In-A-Box courier service charges are RM14 for Peninsular Malaysia and RM25 for Sabah/Sarawak.
    
    


15. For Streamyx Combo 2.0Mbps and 4.0Mbps package:
    • Service available in selected areas only. List of the areas is available at www.streamyx.com
    • Service shall be subject to availability and technical testing during installation.



16. All Internet charges will be included in 'Bil Telefon & Multimedia'



17. 1st bill received may include the following fees under the Internet Charges upon Streamyx activation:
    • RM75 for activation.
    • RM88 for installation (if applicable).
    • First & second months advanced subscription fee.
    • RM10 for stamp duty fee



18. For account activated on every 29th, 30th or 31st, the current charges for the month will be prorated.



19. If customer terminates Streamyx Combo before the end of the minimum subscription period, the customer must pay subscription fees of the remaining months and return the modem. Pre-mature termination includes relocation of premise.



20. Streamyx Combo bill must be paid before the due date to avoid any service suspension. During suspension period, TM will continue to charge for the monthly subscription fee. RM10 reconnection fee will be charged upon service reactivation.



21. Kindly contact TM at 100 for any request to change your installation appointment date.



22. Customer shall be entitled to a maximum of two (2) changes to the installation appointment date and TM shall have the right to cancel your application if there is any request for a deferment that exceeds a period of two (2) months from the Registration Date.



23. Both Streamyx and TM Homeline Terms & Conditions are applied.

IMPORTANT REMINDER

Dear Vallue Partners, 

Continuing from Ms Donna's email, again SCM would like to stress the following Terms & Conditions for Streamyx Combo packages for your reference. Please take note especially on item no. 7 as lately there have been many complaints by customers that they are not being informed of the Voice Plan activation date. To be on the safe side, please inform your customers taking Voice Plan RM 28 that they can only start enjoying the Voice Plan RM 28 after they received the 1st bill with streamyx charges. At the mean time, all call charges are treated as Normal Charge.

7) For Voice Plan RM28:

• subject to 5% Service Tax
• customer can start enjoying Voice Plan on the next TM Homeline bill date after Streamyx service is activated. The voice charges before such notification(s) will be treated as normal charges.
• the existing voice / call plan will be terminated on the next bill date after Streamyx service is activated.

The full T&C below as a refresher please. Thank you.

IMPORTANT REMINDER

Dear Vallue Partners, 

Please be informed that we are facing SDSL modem shortage at the moment. Kindly communicate with affected customers immediately. We are expecting large delivery of new SDSL modem from overseas by end May. You may continue to sell SDSL packages but please be reminded to inform customers of the expected timeline to deliver the service.

Many thanks.

IMPORTANT REMINDER
Student Package with Streamyx Combo

Dear Vallue Partners, 

We have good news to all. After patiently waiting for almost 3 months, at last our top management have approved our Student Package which formerly known as Pakej Warga Asing. Therefore, with immediate effect you all can promote our Student Package and all registration is done via MIPs.

Please read carefully the followings in order to avoid issuance of show cause letter. And kindly share this good news with all your agents.

Simple Formula for Student Package       =          Homeline + Streamyx Combo + iTalk

Target customers:

1. Residential / Homeline customers age 18 years old and above with official and valid documents on furthering study at any local universities, institutions and colleges and are currently pursuing studies in Malaysia.
2. For this package, the customer are only eligible to apply One (1) Homeline with iTalk Hotline (1800 87 3535) and One (1) Streamyx at one time.

Terms & Conditions

1. The Student package is offer for NEW application of Streamyx Combo & Homeline only. In this case Homeline will be iTalk Hotline
2. The package only offered to locations which have Homeline infra facilities and Streamyx services (Speed of the Streamyx service is on "best effort" basis and is subject to availability and technical testing)
3. Customer are only REQUIRED to pay monthly rental of Streamyx Combo, the Homeline is connected through iTalk server (1800 87 3535) through PSTN network.
4. Effective date for this Package is on Customer's next telephone billing date. Effective date for Package termination is one (1) working day before the Customer's next telephone billing date.
5. The nearby exchange have the facility of 'Hotline FFHZ – 1800 87 3535 (Hotline without time supervision)'.
6. Official and valid documents which are REQUIRED for the Student Package are:
   6.1.1 Passport / ID
   6.1.2 Visa (for foreign students)
   6.1.3 Valid Students' ID
   6.1.4 Offer letter from local Universities, institutions and colleges
7. Internal wiring cost shall be borne by the customer.
8. Customer is advised to activate their iTalk card at minimum RM10 per month.
9. Minimum subscription period is twelve (12) months ("Minimum Subscription Period").
10. All Streamyx and TM Homeline terms and conditions apply.
11. Student Package subscribers can only make calls via Homeline using iTalk cards via hotline IVR. No incoming calls can be accepted in this Student Package.
12. Customers are required to fill in application form and signed agreement of Student package which consist of Homeline and Streamyx Combo. The customer to be charged with duty stamp of RM10.
13. Order "Pesanan"  must in status "GANTUNG" until all payment have been made together with the required documents submitted to TMpoint.
14. Minimum subscription period is twelve (12) months ("Minimum Subscription Period").
15. Customer is responsible for any faulty or set missing which due to customer's fault.

Payment & Billing

Payments for Student Package are as follows:

Change of installation location

1. Any relocation of Homeline to new installation location is allowed and customer are required to pay before the installation is done:
2. TM service charge is RM 50.00   (Note: Internal wiring shall be borne by the customer)
3. If the change of new installation location is beyond the existing exchange location, the current agreement of Student Package must be TERMINATE and the installation at new location shall be consider as new homeline installation.
4. Payment for this service can be made at TMpoint or any existing payment channels.
5. Bills will be produced and sent to customers' billing address according to existing billing cycle (BP).
6. Change of owner of Homeline & Streamyx are NOT allowed
7. Student are reminded to reload their iTalk Homeline with minimum RM10 monthly.
8. For Student Package, type of calls which  CAN be make through iTalk Card are as follows:
   - Domestic
   - International
   - Internet 1515
   - Internet 1315
   - Premium 600 & Mass Calling Services
   
   

   Note: Any additional access of iTalk Hotline facility will be inform time to time.

   
   
9. Type of calls which CANNOT be make are as follows:
   - Freephone National 1-800 & Freephone Universal
   - Freephone 1300
   - My Voice
   - Operator Assistance: 103, 108 dll
   - Emergency Call: 991, 994, 999
   - Quick dial number: 1051, 1052, 1053, 1092, 1099 dll
   - Internet 1511, 1525
10. Call charges from Homeline Student Package which connected to iTalk Hotline server are as follows:
    
    

    Call type	Rate Charges (RM)
    Domestic Fixed line	15 sen
    Domestic Mobile line	17 sen
    Singapore	10 sen
    IDD	Kindly refer to http://www.i-talk.com.my/callrates.htm

    
    Rate is charge according to 1 block = 20 second. Rates are applicable 24 hours everyday including weekends and public holidays.   (For latest call rates, please refer to  http://www.i-talk.com.my/callrates.htm )

Termination

11. Termination of Streamyx Combo in Student Package will follow the current Streamyx Combo termination process accordingly.
12. Termination of Streamyx Combo in Student Package will only results in termination of Streamyx services. Homeline) Italk Hotline can still be used by using italk cards, unless customers require termination of both
13. Termination of iTalk Hotline (Homeline) will effectively terminate the Streamyx Combo.
14. All terms and conditions of Streamyx Combo and iTalk Hotline (Homeline) apply for this Student Package.

Well, don't wait, start attack those international students outside there who demands for streamyx. Please call us if you do need any further assistance pertaining to this Student Package

IMPORTANT REMINDER

Dear Vallue Partners, 

This is to remind all SPs to adhere to terms & conditions and sales etiquette, which falls under TM established sales guidelines. Among others, DO NOT request existing customers to terminate current account in order to subscribe to new package. Penalty shall be imposed for non-compliance. The attached refers (until further notice).

On proper sales etiquette, please ensure to remind your agents to inform DIY and SIB customers on 7-days auto-activation. We will penalize those who fail to do so.

Please take note.

Many thanks.

IMPORTANT ANNOUNCEMENT

Dear Vallue Partners, 

Effective April 1, 2008, TM will be implementing the Rounding Mechanism for all TM bills in line with the Government's announcement on the Rounding Mechanism exercise (Jimat dan Senang Kira).

In the Rounding Mechanism exercise, the total amount of a bill, which ends in 1, 2, 6 and 7 sen will be rounded down to the nearest multiple of 5 sen while the total amount of bill which ends in 3, 4, 8 and 9 sen will be rounded up to the nearest multiple of 5 sen. The Rounding Mechanism only applies to the total amount of bill and not on individual items.

The Rounding Mechanism will apply to all TM types of bills covering all product and services, includes taxable items.

The table below illustrates how the Rounding Mechanism works:

All TM bill presentation will have changes on the summary page effective from billing date 1 April 2008 onwards. The changes will show the amount before rounding, rounding amount and amount due, which includes the rounding amount.

To ensure full understanding and seamless execution of this exercise, briefing sessions to the states and related departments have been conducted in stages. TM outlets and payment channels, like TMpoints and Clickers Authorized Service Outlets (CASO) will display pamphlets and stickers given by Bank Negara Malaysia to inform and educate the customers on the rounding mechanism. Customers will be informed on this implementation through Bill Message to ensure they are well-informed on the application of the rounding mechanism to their products and services subscription.

General information on Rounding Mechanism can be obtained at Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna's website www.kpdnhep.gov.my or Bank Negara Malaysia's website www.bnm.gov.my and via their respective hotlines at 1-800-886-800 and 1-300-88-5465. Enquiries can also be e-mailed to http://e-aduankpdnhep.gov.my or 1sen@bnm.gov.my.

For more information on the implementation of Rounding Mechanism by TM, kindly contact CDM HQ or your respective PTT Channel.

Many thanks.

SME SPECIAL

TERMS AND CONDITIONS:

1. Subscription period for the package is 12 months (1 year).
2. If customers terminate the package within the 12 months contract period, they will be charged package fee X remaining month in the contract.
3. For new Business Broadband, an installation fee of RM 88 and an activation fee of RM 75 are applicable and to be charged in the customer’s first bill. However, during the first 6 months promotion period (8 January 2008 – 30 June 2008), the activation fee of RM 75 will be waived.
4. Package effective date will be on customer’s telephone bill next bill period. Customer’s first bill will be sent 1 month after the package effective date.
5. Package termination date will be customer’s telephone bill minus 1 day.
6. Free first RM 50 STD calls (Band A, B, C, D, L, M, N) are at standard rate.
7. Chargeable call rates are 14 sen/minute to fixed numbers (Band A, B, C, D) and 17 sen/minute to mobile numbers (Band L, M, N).
8. Local calls, IDD calls, and other calls other than Band A, B, C, D, L, M, N are as per standard rate.
9. Free E-Storage capacity is 1 Gigabyte.
10. Customers are only eligible for only one STD Call Plan. If customer subscribes to SME Special, current STD Call Plan will be automatically converted to SME Special. However, co-existence with any IDD Call Plan is allowed.

Streamyx COMBO package