Important - Foreigners Telephone Deposit

Dear Valued Partners,

Be informed that agents should be responsible of informing foreigners on fixed line deposit as lately few cases been highlighted to our team due to this. Case below indicated that agent failed to inform customer which led customer to terminate the phone line and indirectly reflect our yearly margin due to adjustment. Herewith attached rate of deposit for your reference and will be charged in customer's first homeline bill.

Kindly escalate this info to all of your agents for them to deliver sufficient info to customers. If similar cases happen in near future, we won't hesitate to penalize agent of misleading customers with hidden info.

Also as per requested by TMPoint, please put remarks as "telah maklum cagaran RM1075" in MIPS for foreign customers.

IMPORTANT ANNOUNCEMENT

Term & Condition

1. Package is valid from 27th August 2008 and onwards.
2. Speed of service is at ‘best effort’ and subject to availability and technical testing.
3. Package is valid for RESIDENTIAL and for NEW & EXISTING COMBO customers. Only available in Klang Valley until further notice.
4. This package is valid for SUCCESSFUL Streamyx installation & activation only and bond to EXISTING STREAMYX COMBO TERMS & CONDITIONS.
5. Minimum subscription is 12 months.
6. RM10 per month will be charge to customer as long as they subscribed Add on Mobility package.
7. Customer will be provided free wireless modem in this package with installation.
8. Warranty of wireless modem will be 12 months from the date of installation.
9. One time installation fee for wireless modem is RM120
10. SIB (Streamyx in a box) or DIY (Do it yourself) option will NOT be made available to customers until further notice.
11. Should customer decide to end/terminate Mobility Add On Package within first 12 months, handling fees of RM150 will be charged.
12. Streamyx Zone is wireless broadband Internet access service available at public places such as shopping malls, coffee shops, eating outlets etc. Previously known as Streamyx Hotspot.
13. For Streamyx Zone access, customer can enjoy up to 384Kbps of internet access.
14. Streamyx Zone is subject to service availability and coverage area.
15. Customer enjoy a single sign-on for both Streamyx and Streamyx Zone internet access.
16. For new customers, login & password for Streamyx Zone will be appear in Confirmation slip.
17. For existing customers, login & password for Streamyx Zone will be send via Streamyx’s email.

Important Announcement
BB WANG SME ADSL 1.0M RM130

Below are the product details for your update:

1. Package:
   • SOHO RM 130
   • 1 mbps
   • 1 Dynamic IP
   • 1 Email
2. Add On:
   • Mobility Access
   • Hotspot Basic @ RM10/mth
   • Unlimited
   • No registration fee
3. Start Date: 20th Aug 2008
4. End Date: 31st Dec 2008
5. Streamyx in a Box (SIB): Available
6. 12 Month Minimum Subscriptions.

IMPORTANT ANNOUNCEMENT

Dear Vallue Partners,

Effective April 1, 2008, TM will be implementing the Rounding Mechanism for all TM bills in line with the Government's announcement on the Rounding Mechanism exercise (Jimat dan Senang Kira).

In the Rounding Mechanism exercise, the total amount of a bill, which ends in 1, 2, 6 and 7 sen will be rounded down to the nearest multiple of 5 sen while the total amount of bill which ends in 3, 4, 8 and 9 sen will be rounded up to the nearest multiple of 5 sen. The Rounding Mechanism only applies to the total amount of bill and not on individual items.

The Rounding Mechanism will apply to all TM types of bills covering all product and services, includes taxable items.

The table below illustrates how the Rounding Mechanism works:

All TM bill presentation will have changes on the summary page effective from billing date 1 April 2008 onwards. The changes will show the amount before rounding, rounding amount and amount due, which includes the rounding amount.

To ensure full understanding and seamless execution of this exercise, briefing sessions to the states and related departments have been conducted in stages. TM outlets and payment channels, like TMpoints and Clickers Authorized Service Outlets (CASO) will display pamphlets and stickers given by Bank Negara Malaysia to inform and educate the customers on the rounding mechanism. Customers will be informed on this implementation through Bill Message to ensure they are well-informed on the application of the rounding mechanism to their products and services subscription.

General information on Rounding Mechanism can be obtained at Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna's website www.kpdnhep.gov.my or Bank Negara Malaysia's website www.bnm.gov.my and via their respective hotlines at 1-800-886-800 and 1-300-88-5465. Enquiries can also be e-mailed to http://e-aduankpdnhep.gov.my or 1sen@bnm.gov.my.

For more information on the implementation of Rounding Mechanism by TM, kindly contact CDM HQ or your respective PTT Channel.

Many thanks.

SME SPECIAL

TERMS AND CONDITIONS:

1. Subscription period for the package is 12 months (1 year).
2. If customers terminate the package within the 12 months contract period, they will be charged package fee X remaining month in the contract.
3. For new Business Broadband, an installation fee of RM 88 and an activation fee of RM 75 are applicable and to be charged in the customer’s first bill. However, during the first 6 months promotion period (8 January 2008 – 30 June 2008), the activation fee of RM 75 will be waived.
4. Package effective date will be on customer’s telephone bill next bill period. Customer’s first bill will be sent 1 month after the package effective date.
5. Package termination date will be customer’s telephone bill minus 1 day.
6. Free first RM 50 STD calls (Band A, B, C, D, L, M, N) are at standard rate.
7. Chargeable call rates are 14 sen/minute to fixed numbers (Band A, B, C, D) and 17 sen/minute to mobile numbers (Band L, M, N).
8. Local calls, IDD calls, and other calls other than Band A, B, C, D, L, M, N are as per standard rate.
9. Free E-Storage capacity is 1 Gigabyte.
10. Customers are only eligible for only one STD Call Plan. If customer subscribes to SME Special, current STD Call Plan will be automatically converted to SME Special. However, co-existence with any IDD Call Plan is allowed.

IMPORTANT ANNOUNCEMENT

Dear Valued Partners,

Kindly be informed that starting from February 4, 2008 the new additional Business Broadband packages is available for registration. This package will be effective starting February 4, 2008 onwards and targeted to business customer who residing in selected areas in Klang Valley (KL & Selangor), Penang & Kedah. Summary of the Business Broadband new packages are as per below:

1. SOHO 2Mbps
   Monthly subscription fee of RM318, dynamic IP, 1 email, with modem, FREE one Hotspot account, minimum subscription is 12 months.
   
   
2. SOHO 4Mbps
   Monthly subscription fee of RM468, dynamic IP, 1 email, with modem, FREE one Hotspot account, minimum subscription is 12 months.
   
   
3. 1IP 4Mbps
   Monthly subscription fee of RM988, 1IP, 3 emails, with modem, FREE one Hotspot account, minimum subscription is 12 months.
   
   
4. 5IP 4Mbps
   Monthly subscription fee of RM1688, 5IPs, 3 emails, with modem, FREE one Hotspot account, minimum subscription is 12 months.

Note: SIB option will not be offered for the above packages.

Please find attached PnP Package for Business Broadband 2Mbps & 4Mbps. The packages will be open for registration starting February 4, 2008 onwards.

Kindly disseminate to all relevant personnel.

Many thanks.