As communicated in our advertisement, Pakej RM10 is officially closed for registration to all customers ON 1ST July 2009.
HOWEVER, PACKAGE IS STILL EXTENDED TO SELECTED TARGET CUSTOMER AS BELOW:
1) New installation for BOTH DEL and Streamyx. Registration can be done only by TM Point and Resellers.
Customers in categories below are NOT ELIGIBLE for this promotion during extended period:
a. Customers with EXISTING DEL AND EXISTING STREAMYX
b. Customers with EXISTING DEL AND NEW STREAMYX
2) SPECIALLY IDENTIFIED CUSTOMERS (target list) which is managed by Consumer Sales HQ. The promotion is on offer basis. Selling to the identified customers will be done via Telemarketing Centre.
Kindly be informed that from today onwards, there will be NO MORE ATL (Above The Line) promotions regarding Pakej RM10.
Summary of the eligibility is shown in table below
NEW
EXISTING
DEL
Yes
No
STREAMYX
ELIGIBLE FOR PAKEJ RM10 DURING EXTENDED PROMOTION?
YES
NO
Thank you
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IMPORTANT ANNOUNCEMENT
Dear All,
Great news!!!
Kindly be informed that Streamyx Combo WiFi@Home now can be offered with Streamyx In A Box (SIB) option for New & Existing Customer starting on 17th June 2009. All pricing plan for New SIB will be up in the system on the same day. Dealers & Agents can start requesting SIB for Wireless Modem with your respective person in charge by 15th June 2009.
Thus, please be alert that all promo/selling activities of Streamyx Combo with fixed modem including waive activation fee of RM75 must stop by 17th June 2009.
For clearing backlog purposes, we will extend the pricing plan in MIPS until 26th June 2009.
Please adhere with this instruction to avoid any problem. Bear in mind that Streamyx Combo WiFi @Home will be served as the basic offerings of Streamyx Combo from now on.
TQVM
Dear Valued Partner,
Please be informed that TM are launching a new promotion called Business Broadband Fixed IP Promo. This Business Broadband Fixed IP Promo is a special discount package for customers who subscribe to Business Broadband Fixed IP packages (1IP & 5IP). This promotion is targeted to all Business customers (new and existing). The promotion period will be running for THREE MONTHS effective 1st June 2009 until 31st August 2009.
Below are product details:
ü Customer will enjoy 30% discount on Business Broadband Fixed IP packages for 24 months. Thereafter, normal price applies.
ü The minimum subscription period for the package promo is 24 months.
ü One time activation fee of RM75 and Installation fee of RM88 are applicable.
~ Happy Selling ~
Dear all dealers/Agents, Kindly be informed that the previous Mobility@ HOME package had been changed name to Streamyx Combo Wifi @ Home. The package still remains the same i.e. wireless modem. Optional add-on contents e.g. Family Package recommended for speed 1MB & above only.
Pls remember also the wireless modem only subject to 1-year warranty. Installation fee is RM88 (compulsory for new streamyx) as SIB self-install is only applicable for upgrading/downgrading only.
IMPORTANT: Waived Activation Fee RM75 is still ongoing for Combo with NORMAL modem only. For wireless package, RM75 is still chargeable Thanks
Dear Valued Partners,
In view of the PIKOM PC Fair event which is scheduled in the month of April, please be informed that there will be an enhancement to the existing Streamyx Combo packages which will promote “Mobility @ HOME” concept. There will be no changes to the price of the Streamyx Combo packages however the package features will be available in two (2) options which are as follows:
Option 1
ü Fixed modem (normal modem) with lifetime warranty
ü Service activation fee of RM75 is waived
ü Installation fee of RM88 (if applicable). SIB is also applicable
ü Dynamic IP
ü 1 email
Option 2
ü FREE Wireless modem with 12 months warranty
ü Service activation fee of RM75 is chargeable
ü Installation fee of RM88 is chargeable. SIB is not applicable (SIB is ONLY applicable for upgrade/downgrade)
The packages will be available starting April 3 until April 30, 2009. These packages are for RESIDENTIAL category ONLY and applicable to NEW & EXISTING customers. Walked-in customers to TMpoint are also eligible to subscribe to these packages.
Add on options on the following Voice Plans will also be available:
ü
Voice RM28
ü Monthly subscription fee at RM28 Unlimited nationwide calls to any TM fixed line numbers
ü Free 1st 60 minutes on calls from TM fixed line to any mobile numbers
ü Flat rate 25sen/min calls to any mobile & other fixed line number
Voice RM10
ü Monthly subscription fee at RM10
ü Unlimited nationwide calls to any TM fixed line numbers
ü Flat rate 30sen/min calls to any mobile & other fixed line number
Attached is the Practice & Procedure for the package offerings.
Kindly disseminate the above information to all relevant personnel.
Many thanks.
To create an excitement and to show appreciation to Streamyx customers, we are pleased to announce our new campaign: VOICE 10, exclusively to Streamyx customers. With just additional of RM10/month, NEW & EXISTING Streamyx customer will get FREE DECT phone for home and will enjoy UNLIMITED talk-time nationwide (local & national). This campaign will rolled out on April 1, 2009.
Kindly refer to the attached P&P for further details. Please note the pricing plan for EXISTING Streamyx customers will be available in MIPS from the launch date, i.e. April 1, 2009. However, the pricing plan for NEW Streamyx customers will tentatively be ready from April 6, 2009. Nevertheless, you may start selling the package from April 1, 2009 and proceed with registration once the system is ready.
Please take note on the important notes for DECT Phone Redemption as stated below:
IMPORTANT NOTES For DECT Phone Redemption:
Please communicate this information to all relevant personnel and feel free to contact SCM HQ or PTT Channel for any enquiries.
Kindly be informed that Streamyx 2Mbps & 4Mbps (HSI) is available NATIONWIDE. The HSI packages will be available in selected location (where IPDSLAM resides). Service also will be provisioned based on outcome from technical testing at the point of installation. Packages that available in the system are as per below:
CONSUMER PACKAGES
· Streamyx 2.0M (Streamyx Combo) – RM140
· Streamyx 4.0M (Streamyx Combo) – RM160
· Streamyx 2.0M (Streamyx Combo Goes Mobile) – RM 140 + RM10
· Streamyx 4.0M (Streamyx Combo Goes Mobile) – RM 140 + RM10
· Streamyx 2.0M Standard – RM188
· Streamyx 4.0M Standard – RM268
BUSINESS PACKAGES
· Business Broadband SOHO 2.0M - RM318
· Business Broadband SOHO 4.0M - RM468
· Business Broadband 4.0M 1P – RM988
· Business Broadband 4.0M 5IPs – RM1688
Below are the latest location for service availability as of today in Sarawak covering 3 major town - Kuching, Sibu and Miri
SWK KG Kuching SWK PPN Pending SWK PRJ Petra Jaya SWK STM Stampin SWK STP Stapok SWK TBJ Tabuan Jaya SWK LTG Lutong SWK MR Miri SWK TNT Taman Tunku SWK KG Jln Batu Kawa SWK KG Tmn Metro SWK KG Jln Temple / Jln Rock SWK KG Larh Scheme Jln Matang SWK KG Jln Bunga Raya / Jln Bunga Chempaka SWK KG Tmn Stapok SWK KG Wee & Wee Garden SWK KG Sg Maong Comm Center SWK KG Central Park SWK KG Bgn Eastmore Jln Tong Wei Tat SWK KG Wisma National Horizon SWK KG Travilion Mall SWK KG Bgn Pej Tempatan Telekom SWK KG Tun Jugah Centre SWK KG MBF Holdings SWK PPN Jln Abd Rahman Kenyalang Park SWK PPN Jln Upper Chawan SWK PPN Mendu Commercial Centre SWK PRJ RPR Siol Kanan SWK PRJ Tmn Sukma Jln Sultan Tengah SWK PRJ Tmn Sri Wangi SWK PRJ Kasuma Resort SWK STM Tmn Mabel SWK STM Kg Tabuan Dayak SWK STM Skim Penempatan Baru Stampin SWK STM Penempatan Baru Stampin SWK STM Tabuan Heights Commercial Center SWK STM Village Grove Condominium SWK STM Liang Kee Comm Centre SWK STM RH Plaza SWK STM Tmn Indah Jaya SWK STM LTAB Jln Airport SWK STM Tmn Green Height SWK STM ILP Kota Samarahan SWK STM Woodland SWK STP Tmn How Ching SWK STP Jln Stapok SWK TBJ Tabuan Laru SWK TBJ Tabuan Jaya Fasa 4 SWK TBJ Jln Bayor Bukit SWK TBJ Tabuan Dusun SWK TBJ Tmn Tabuan Heights Fasa 3 SWK TBJ Tabuan Jaya Comm Centre SWK TBJ Tmn Desa Indah SWK TBJ Samajaya Ind Area SWK SB Jln Ding Lik Kwong SWK SB Jln Delta SWK SB Jln Ulu Oya SWK LTG Bdr Baru Lutong SWK LTG Jln Kg Cina SWK LTG Tmn Desa Indah
Important - Foreigners Telephone Deposit
Be informed that agents should be responsible of informing foreigners on fixed line deposit as lately few cases been highlighted to our team due to this. Case below indicated that agent failed to inform customer which led customer to terminate the phone line and indirectly reflect our yearly margin due to adjustment. Herewith attached rate of deposit for your reference and will be charged in customer's first homeline bill.
Item
Residential
Business
Local
Foreigner
Personal
Enterprise
Sdn Bhd
Processing Fee
50
Refundable Deposit
75
1075
200
300
400
Stamp Fee
10
Rental
26
45
Kindly escalate this info to all of your agents for them to deliver sufficient info to customers. If similar cases happen in near future, we won't hesitate to penalize agent of misleading customers with hidden info.
Also as per requested by TMPoint, please put remarks as "telah maklum cagaran RM1075" in MIPS for foreign customers.
Term & Condition
Important Announcement BB WANG SME ADSL 1.0M RM130
Below are the product details for your update:
Dear Vallue Partners,
Effective April 1, 2008, TM will be implementing the Rounding Mechanism for all TM bills in line with the Government's announcement on the Rounding Mechanism exercise (Jimat dan Senang Kira).
In the Rounding Mechanism exercise, the total amount of a bill, which ends in 1, 2, 6 and 7 sen will be rounded down to the nearest multiple of 5 sen while the total amount of bill which ends in 3, 4, 8 and 9 sen will be rounded up to the nearest multiple of 5 sen. The Rounding Mechanism only applies to the total amount of bill and not on individual items.
The Rounding Mechanism will apply to all TM types of bills covering all product and services, includes taxable items.
The table below illustrates how the Rounding Mechanism works:
Bill ends in sen
Round off to the nearest 5 sen
Examples
Total amount before rounding (RM)
Total amount after rounding (RM)
1,2
Down
82.01 82.02
82.00
3,4
Up
82.03 82.04
82.05
6,7
82.06 82.07
8,9
82.08 82.09
82.10
All TM bill presentation will have changes on the summary page effective from billing date 1 April 2008 onwards. The changes will show the amount before rounding, rounding amount and amount due, which includes the rounding amount.
To ensure full understanding and seamless execution of this exercise, briefing sessions to the states and related departments have been conducted in stages. TM outlets and payment channels, like TMpoints and Clickers Authorized Service Outlets (CASO) will display pamphlets and stickers given by Bank Negara Malaysia to inform and educate the customers on the rounding mechanism. Customers will be informed on this implementation through Bill Message to ensure they are well-informed on the application of the rounding mechanism to their products and services subscription.
General information on Rounding Mechanism can be obtained at Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna's website www.kpdnhep.gov.my or Bank Negara Malaysia's website www.bnm.gov.my and via their respective hotlines at 1-800-886-800 and 1-300-88-5465. Enquiries can also be e-mailed to http://e-aduankpdnhep.gov.my or 1sen@bnm.gov.my.
For more information on the implementation of Rounding Mechanism by TM, kindly contact CDM HQ or your respective PTT Channel.
SME SPECIAL
TERMS AND CONDITIONS:
FRIENDLY REMINDER
It is a MUST for all Foreign Homeline customers applying for Normal Homeline package within MSC Business Area (exchange areas covered – Bukit Jalil, Puchong, Cyberjaya, Putrajaya, Serdang, Kinrara, USJ, Salak Tinggi, Dengkil, KLIA) to pay deposit of RM1075.00 and RM50.00 before the installation.
In other words, NO Zero Payment Entry for foreigner applying TM Homeline within MSC Business Area. Therefore, all foreigner Homeline orders processed via MIPs SHOULD and WILL BE GANTUNG pending for payment (Deposit and Installation).
Kindly advise the foreign Homeline customer to make the payment specifically the
(a) Deposit RM1075.00
(b) Installation Fee RM50.00
at any TMpoint (as we all aware partners are not allowed to collect any money from the customer) before the order CAN BE RELEASED for installation. However, the Stamp Duty RM10 WILL BE BILLED into the customer's 1st bill.
Email from AGM Consumer Sales PTT MSC as below referred.
Should you have any further clarification, please feel free to call us, we are here to serve you better.
Thank you.
Kindly be informed that starting from February 4, 2008 the new additional Business Broadband packages is available for registration. This package will be effective starting February 4, 2008 onwards and targeted to business customer who residing in selected areas in Klang Valley (KL & Selangor), Penang & Kedah. Summary of the Business Broadband new packages are as per below:
Note: SIB option will not be offered for the above packages.
Please find attached PnP Package for Business Broadband 2Mbps & 4Mbps. The packages will be open for registration starting February 4, 2008 onwards.
Kindly disseminate to all relevant personnel.