IMPORTANT ANNOUNCEMENT
Dear Valued Dealers & Agents,
UniFi FREE Installation Promo is extended until further notice.
Please be informed that the FREE installation refers to standard UniFi installation only. Installation beyond standard will not subject to this promotion.
Kindly disseminate this information to all your agents. We thank you for your continuous support in our products.
Happy Selling!
SALES Channel MANAGEMENT
ANNOUNCEMENT
Dear Valued Dealers/Agents,
Please be informed that HyppTV’s 1st paid Interactive application B-Smart TV has been available since 1st December 2011. It can be subscribe via EPG.
B-Smart TV is an educational content offerings which focus on Maths and Science subjects. The content will be mapped to the Malaysian school syllabus from primary to secondary schools and it covers major national exams, which are UPSR, PMR and SPM. However currently the contents offering ONLY cover for UPSR as contents for PMR and SPM will be added soon.
There are 2 available packages for B-Smart TV:
o RM20 for 3 months access
o RM30 for 6 months access
Please find the screenshot of Unifi bill that showed an example should anyone subscribes to our HyppTV’s 1st paid interactive B-Smart TV. The service will be shown as SOD (series on demand) on the bill. The amount will only be shown in the 1st month of the subscription date i.e. date of purchase (No proration if customer decide to terminate before the 3 or 6 months access which they have subscribed)
Attach together is the B-Smart User guides, B-Smart FAQ and the business Rules for further details and read through. Please let me know if you need any further details on above offering.
Many Thanks
We are proud to announce that the TM Management has agreed to extend the 30 days HyppTV Free Viewing promotion until end of June 2012, in our effort to retain our customers and create more awareness on our HyppTV offerings.
All new NI Unifi VIP packages subscribers will be entitled to a 30-days FREE viewing of the following contents, from their installation date:
Please disseminate this information to all your sales team.
Your kind attention is highly appreciated.
Pleased to inform on the introduction of new UniFi business package offering, effective 1st December 2011. All collaterals will be available starting 8th December 2011.
*Note: Current BIZ 5 package will be replaced by new BIZ 5 (Dynamic IP) Package.
For further enquiries, please contact our sales supervisor for further details.
Dear All Dealers & Agents,
Withdrawal of Samsung Galaxy Tab from Office in a Box and UniFi Device Bundle Offerings
Please be informed that the device bundle package with Samsung Galaxy Tab will be discontinued effective 15th November 2011. This is applicable to all TM Broadband packages including Office in a Box, UniFi, and TM Broadband & Phone packages. Kindly remove all collaterals related to the package immediately by Monday, 14th November 2011. The pricing plan for this package will be removed from the system on 15th November 2011.
Dear Valued Partners,
We are pleased to share important announcement pertaining to the Contract Management in iCP. Starting 21st October 2011 onwards, Admin Fee (also known as Penalty Fee) will be imposed to customer who terminate their Streamyx within contract period.
Therefore, with the implementation of Admin Fee, customer who terminate their subscription within contract period is either charged RM350 or RM600 based on their package subscription. However, Streamyx Admin Fee Waiver can be applied on a case to case basis.
Admin Fee
Package
RM600
· All BBPC packages (Stx Cool Unipack/BBPC Staff/etc)
· Office In A Box (OIB)
· Office In A Box Plus (OIB Plus)
RM350
· Standard Package
· Smartsavers package
· Upgrade incentive
· Etc
Kindly disseminate this info to all relevant personnel.
SCM
Dear Valued Dealer/Agent,
Please be informed that HyppTV, Video On Demand (VOD) has a new price structure effective immediately. The pricing for the VOD are based on the categories as follow:
1. Series On Demand – Series Hollywood
a. Per episode price = RM2 per episode. (Window viewing period is 30 days from the date of purchase)
b. Per season price = remains at RM48 per season title (Window viewing period is 30 days from the date of purchase
2. Series On Demand – Series Hollywood Premiere
a. Per episode price = RM3 per episode. (Window viewing period is 30 days from the date of purchase)
b. 1st episode of the 3 latest season CSI franchise (CSI Vegas – S12, CSI Miami-S10, CSI New York-S8) is free until 30th June 2012.
c. Per season price = changed from RM78 per season title to RM50 per season title. (Purchasing period is until 30th June 2012)
For other categories for VOD, the pricing structure remain as usual.
Please take this opportunity to up sell our content. This pricing structure is very attractive. Please highlight it at point of sales to excite customers.
Kindly disseminate to all of your team.
Happy Selling!!
Thanks
Dear Valued Partner,
Please be informed that both SyFY Universal and Universal Channel SD will be removed completely from our HyppTV platform with effective on 28/10/2011.
FYI, all existing customers of the channels will receive a letter to notify them all about this removal/ replacement to HD channels. We will start sending out the letter beginning today, 10/10/2011.
Please take note of the key dates for your information.
Date
Activities
Remarks
25/08/2011
Disable all customers to purchase both channels.
Existing customers still can view this channel until their next billing cycle (effective after 25/08/2011). After their billing cycle, they will automatically receive SyFY and Universal in HD.
At this point,
1. New customer can only purchase HD channels i.e. customer who purchase the SD channels from 25/08/2011 onwards,
2. Where else, existing customer can watch SyFy & Universal SD.
HyppTV EPG shows notification to disable any purchasing for both channels.
06/10/2011
Migration for existing customers started.
Billing to change RM0.00 for both SD channels in customers monthly billing statement.
Existing customers for both channels will be replaced with SyFY HD & Universal HD respectively at the same price of RM6 for 3 months following customers billing cycle.
Migration and the complete removal of both channels will take a month. Within this period, removal for existing customer will be performed according to their billing cycle.
28/10/2011
Both channels SyFy SD And Universal SD will be removed completely from IPTV platform.
Existing customers will not be able to watch this two channels.
1. Please take note that the existing subscribers (customer that subscribe to SyFy SD And Universal SD) will enjoy discount for their new HD channel for both, 3 month (starting November 2011 according to their billing cycle) .
2. This means, their bill will show the same price of RM6 even-though they started to enjoy HD channel priced at RM9.
3. After February 2012, (3 month discount duration is over) the price for both HD channel will start.
This is only applicable to existing SD channels subscribers only. For new subscriber, the price will automatically start at RM9 once they purchase.
Thanks.
TM Consumer
Please be informed that the following information related to UniFi and HyppTV services must be clearly explained and communicated to all UniFi subscribers.
- The UniFi service is a triple play service and an installation is only declared successful when all 3 services (Phone, High Speed Internet(HSI) & HyppTV) are activated.
- No partial activation where only 2 out of the 3 services are activated will be allowed. If a customer requests that only the Phone and HSI services be activated, our installers will not proceed with the installation. The order will be returned.
Please ensure that the above business rules are conveyed clearly to all potential customers at the point of sales.
Thank you
We will be launching our Mobile Internet mAdvance and mPro on, 15th August 2011.
Summary:
1. The brief of the plans:
PLANS
OLD PRICE
NEW PRICE
FUP
Celcom Broadband mAdvance
RM 68
RM 58
3 GB
Celcom Broadband mPro
RM 98
RM 88
5 GB
2. Speed profile: Up to 3.6Mbps
3. Once customer reach FUP per month, their Internet speed will be throttled.
4. Mechanism will follow the same as current Mobile Internet plans (mLite and mBasic)
30 DAYS FREE HYPPTV VIEWING PERIOD FOR ALL NEW UNIFI SUBSCRIBERS
In light of our efforts to increase the awareness and popularity of HyppTV and to get more subscribers to tune in to its programmes, we are extremely excited to announce a NEW PROMOTION for HyppTV with effect from 1 August 2011.
With effect from 1 August 2011, all new UniFi subscribers will receive the following :
1. Promotion Period : 1 August 2011 – 31 December 2011
2. FREE Viewing of ALL PREMIUM Channels for a period of 30 days
3. FREE Viewing of 4 Subscription Video-on-Demand Channels (VOD) for 30 days
· Kids Dino,
· Kids Galaxy,
· Kids Animasi,
· Knowledge Nature and Package
4. The period of 30 days will commence from their service installation date.
5. Who is eligible?
- All new UniFi subscribers from 1st August 2011 onwards
- Previous subscribers who have installed the UniFi service between 15th April 2011 – 31st July 2011. (This is because these subscribers did not get to enjoy the previous FREE HyppTV Premium channel promo)
The GOOD NEWS is, based on our analysis of the previous FREE HyppTV PREMIUM channel viewing promotion (March 2011), we have seen a 50% increase in HyppTV viewing numbers and subscriptions.
With this in view, we seek your kind ATTENTION & COOPERATION for the following ACTIONS :
1. To share this information to all your team
2. Please promote this aggressively to all potential new UniFi subscribers
3. Please include this promotion in all your selling scripts, calls, events, roadshows, etc
4. Please keep reminding all UniFi customers that UniFi is a triple-play service and the service can only be activated if all three(3) services of Phone, HSI and HyppTV are confirmed installed.
Let’s take advantage of this promotion to really go and give that big push and drive up UniFi sales from now till the end of this year and in the process put more money in our pockets!!
TQVM
Dear All,
Broadband Advance Payment RM150 & Foreigner Deposit RM100 – new update
Please be informed that below items shall take effect by 1st July 2011 (Friday).
a. Increase of Upfront Payment for Modem Bundle Packages (with & without contract): RM150
b. Introduction of Foreigner Deposit for Celcom Broadband Packages: RM100
Thus, all backlog for broadband registrations prior to the above commencement must be completed by 30th June (Thursday) before 12 midnight.
0075.1 Broadband Advance Payment RM150 & Foreigner Deposit RM100
Please be informed that below items shall take effect by 1st June 2011 (Wednesday).
Thus, all backlog for broadband registrations prior to the above commencement must be completed by 31st May 2011 (Tuesday) before 12 midnight.
Kindly find attached necessary deck for further details.
All new updated Addendums will be shared with dealers in NEXT by 1st June 2011. From Multimedia Team
We are very delight to informed that starting 13th April 2011 TM will launching new product, Broadband + Phone with offering Device Bundle. To share the excitement, Kindly find the attachment for the details and further information on this product.
1. Product Info:
a. Subscribe TM Broadband + Phone speed 1.0M, 2.0M and 4.0M and customer is eligible to purchase HP Mini, HP PC AIO or HP Notebook at discounted price.
b. Price of TM Broadband + Phone is RM 110, RM 130 and RM140. Customer can enjoy to purchase device till 50% discount from retail price.
c. Open to existing and new TM customer
d. Device must be purchase on lump sum amount upfront via cash or Credit Card at TMPoint.
e. Contract period is either 12 months or 24 months.
f. Pre-payment advance of 2 months or 4 months is acquire depending on the contract period.
2. Product Offerings:
Let’s attack the market vigorously and GRAB this wonderful opportunity to promote this new attractive package. This great offering will be available in market until further notice.
IMPORTANT REMINDER
Dear Team,
We require your urgent attention. Please take note on the following reminders and communicate to your agents/sales persons in order to reduce the number of complaints from customers.
1. Termination of existing Streamyx and/or TM Homeline for UniFi customers
i. If customers wish to terminate existing Streamyx and/or TM Homeline, fill in request in SECTION 2 (MANDATORY) in the application form and processors must act accordingly when submitting the orders via the system.
ii. If the customers only decided to terminate Streamyx after UniFi is activated, they can call 1-300-88-1221 (Call Centre Support) or go to TMpoint.
iii. Note:
a. VDSL: Customer has to terminate the existing Streamyx service
b. FTTH: Customer has the option to maintain both Streamyx and TM Homeline
2. UniFi Billing Option
i. Frontliners MUST clearly specify the options to customers to ensure customers aware of their bills. Default bill (online) viewing is available at myUniFi portal.
i. Customer MUST tick preferred bill payment method either by e-mail or itemised paper bill (RM8).
ii. Fill in request in SECTION 5 in the application form and processors must act accordingly when submitting the orders via the system.
iii. Verify customer’s e-mail address if opt for bill via e-mail.
iv. Fill in the billing address if different than the Installation Address provided (there are differences of postal address and addresses in granite for many cases).
Apart of that, we also would like to remind:
1. Please utilise ONLY certified/trained agents for any sales activities, especially big events, KFA and high profile engagement (VIP, dealing with building mgmt etc.)
2. We have scheduled training sessions for you to serve the nature of the agents high turnover rate. Kindly send them in for us to train. IT’S FREE.
3. The agents you sent to us for certification/training are under your responsibility. Please do not just send them for the sake of sending.
4. Please update your database of agents whenever necessary, at least once per month. This is where you inform us if any of the agents are no longer selling, or you have new agents etc. Kindly share with us their sales focus location as well for our state consumer can manage their sales effort better.
Your co-operation is very much appreciated.
Many thanks.
Dear Valued Agents/Dealers,
The Premium Channels are:
The Free Channel is TV Al-Hijrah.
Kindly disseminate to all personnel. **more info of hypp tv update, please check at http://www.unifi.my/hypptv/
Sales Channel Management
Office in a Box™ is a complete and simple communications solution to bring your ideas to life. Designed to meet the needs of SOHO, small as well as large businesses, Office in a Box™ provides exceptional value with attractive call rates and unlimited access to Business Broadband.
Convenient, big on value, low on cost - subscribe to Office in a Box™ today!
Features:
In today's business environment, it is vital for companies to have a web presence and communication via email.
• Streamyx ZONE offers new mobile lifestyle with wireless broadband internet access at more than 2,000 Streamyx ZONE locations nationwide. • With a Streamyx ZONE ID you can just log in and start browsing!
• e-storage is a remote storage at which user can store and retrieve data via web browser or StorageSync, a software client on the user’s desktop. • e-storage allows you to access to your data and share files with your associates anytime anywhere. It only requires some easy steps to synchronize files between your office workstation and home PC and you will no longer have to worry about losing important data. * Only RM78/month will be reflected in your bill
BBphone is a Voice Over Broadband service, which allows you to benefit from your broadband connection to make cheaper calls.
mybizpoint is a web portal that offers quick and easy solution for SME communication and e-commerce needs.
Kindly be informed that effective Monday ( 6th July ) , pls stop signing 3TMF campaign . ( Free Decoder & Free Installation ) .
However , pls continue to promote the following campaigns :
1.FREE DMS with RM30 Installation Telemarketing sign up for RESIDENTIAL
CODE: 3TM3
i. FREE DMS / DMT / 2nd DMT | RM30 installation fee
ii. Min. Package Price of RM54.95 | Min. Activation of 24 months
2. CODE: 3AB5
i. FREE DMS / DMT / 2nd DMT | RM80 installation fee
ii. Min. Package Price of RM37.95 | Min. Activation of 24 months
Orangesoft Web Design services
Important - Foreigners Telephone Deposit
Be informed that agents should be responsible of informing foreigners on fixed line deposit as lately few cases been highlighted to our team due to this. Case below indicated that agent failed to inform customer which led customer to terminate the phone line and indirectly reflect our yearly margin due to adjustment. Herewith attached rate of deposit for your reference and will be charged in customer's first homeline bill.
Item
Residential
Business
Local
Foreigner
Personal
Enterprise
Sdn Bhd
Processing Fee
50
Refundable Deposit
75
1075
200
300
400
Stamp Fee
10
Rental
26
45
Kindly escalate this info to all of your agents for them to deliver sufficient info to customers. If similar cases happen in near future, we won't hesitate to penalize agent of misleading customers with hidden info.
Also as per requested by TMPoint, please put remarks as "telah maklum cagaran RM1075" in MIPS for foreign customers.
